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Return Policy


Contact Us

Downtown Overland Park:

7922 Santa Fe Drive,

Overland Park, KS 66204




Mon-Fri: 10am-6pm

Saturday: 10am-5pm

Sunday: 12pm-4pm


Hawthorne Plaza:

4817 W. 119th Street

Overland Park, KS 66209




Mon-Fri: 10am-6pm

Saturday: 10am-5pm

Sunday: Closed






What is your return policy?

We’re happy to accept returns and exchanges that are brought back within merchandise in it’s original, undamaged condition may be exchanged or returned within 15 days of original purchase or postmarked date on your package.  All items MUST be accompanied by the original invoice number found on the receipt for credit to be applied to the original form of payment.  All sales items aka as “ONE AND DONE” purchases are sold AS-IS and are considered a FINAL SALE.


What credit cards do you accept?

The General Store & Co. accepts Visa, American Express, Mastercard and Discover.


How do you calculate sales tax for web/telephone orders?

Tax free!!!


What if the item I want is sold out?

If the item you want is sold out, please write to us at  There’s a chance we may get the product you’re interested back in stock, and we’ll do all we can to accommodate your requests.


What is your shipping & handling policy?

We offer free shipping via USPS for domestic orders over $100.   Irregular items such as furniture, large artwork, etc. will require custom packaging and increased rates. Call us at 913.385.0231 before purchasing any large, irregular items or artwork and we'll work out the logistics over the phone.  We currently don't ship outside of North America.


What is your policy on privacy?

The General Store & Co. respects your right to privacy and we are committed to keeping your personal information safe and secure.


Who should I contact if I have further questions?

Always feel free to contact if you have any questions, comments, or concerns. Or you can call us at 913.385.0231. If you reach us after hours, please leave a message and we’ll get back to you within 24 hours. Promise.





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©2017 The General Store & Company

7922 Santa Fe Drive, Overland Park, KS 66204